We are a global marketplace and platform giving creators the tools to manufacture, promote, sell and distribute their own limited-edition apparel through pre-order campaigns (and helping shoppers make better buying decisions in the process).
Our mission is to champion creativity, supporting grassroots creators while reducing the waste in fashion. Think ASOS for the new generation.
We are an ambitious, tight-knit and happy bunch who get together and get stuff done out of our lovely Dalston office (right behind the best coffee shop in London). A typical week involves fruit bowls, team sports, trips to the pub and free-lunch Fridays. ✌️🌱
Lead, manage and develop a constantly growing community support team (currently made up of three full time employees and an additional scalable temporary resource)
Engage a thriving community to build the brand further enabling users to be ambassadors
Help resolve escalated, challenging customer requests and support on Zendesk during busy periods
Ensure the team track their weekly OKRs and train them where necessary to reach these objectives
Oversee the team to ensure all requests are answered on time and within quality standards in tone of the Everpress brand
Deliver insightful, accurate and detailed reports in line with team & company OKRs
Ensure legal compliance, data protection
Ensure all training manuals are regularly updated and accessible for all new starters
Partner with the product and tech teams to create automation and ensure smooth scale up
Work across the business to help other teams be Customer-first at all times to improve the brand image and reduce the number of requests per 1000 orders
Sustainability (People and Planet)
As a member of the leadership team and with the D&I Manager’s help, ensure a true diverse and inclusive work environment within the team
Work hand in hand with the relevant team members to complete B-corp roadmap tasks related to your department
In depth knowledge of training and quality standards within a customer service centric role
Master of empathy and the ability to synthesise customer feedback and turn it into practical solutions
1. Competitive salary and share options. We all share in Everpress' success
2. Work from home Wednesdays and flexible working hours
3. Decks in the studio - we're a creative bunch (DJ's / graphic designers / musicians / zine owners)
4. A plant filled, relaxed working environment
5. Weekly team lunch, drinks and fruit bowls on tap
6. Company away days and team experiences over bonuses
7. Managing your own work-load & plenty of freedom
Everpress provides equal employment opportunities (EEO) to all employees and applicants. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
If we can offer accommodations for you in the recruitment process or you have feedback on how to make our recruiting more accessible, please contact us at firstname.lastname@example.org.